Neville A Miller III

Experience

• BuyNow | Support Operations Analyst

  Tualatin, OR | 01.2020 - Present

  • Oversaw daily support operations in a high-volume environment using platforms such as Freshdesk, LiveChat and Ooma Office, improving first-response and resolution times across phone, email, and chat channels.
  • Developed and launched a chargeback management workflow and interactive dashboard in Excel and T ableau, resulting in a 70% reduction in financial losses through data-driven decision-making.
  • Analyzed chargeback trends and customer behavior using SQL queries and CRM data to produce quarterly performance reports and uncover actionable insights for executive leadership.
  • Partnered cross-functionally with product and engineering teams, leveraging feedback from support databases and ticketing systems to enhance user experience and reduce inbound complaint volume.

• National Payment Systems | POS System Support Specialist

  Portland, OR | 02.2015 - 12.2019

  • Provided expert technical support to retail and hospitality clients, resolving complex POS system issues across phone, email, and chat channels.
  • Created comprehensive documentation, knowledge base articles, and troubleshooting guides that improved first-contact resolution rates and reduced repeat support requests.
  • Monitored, gathered, and analyzed technical support trends and customer feedback using Salesforce and other programs.

• Train Station Sports Bar and Grill | Bar Manager

  Cary, NC | 08.2010 - 12.2014

  • Managed scheduling and inventory systems, utilizing spreadsheet-based tracking to reduce over-ordering by 25%.
  • Trained staff on operational efficiency, boosting service speed and satisfaction.
  • Handle cash management, including opening and closing tills, managing cash flows, and reconciling daily receipts.